Shipping Policy

Pre-Shipment & Product Availability

Many of our products are available as "pre-shipment" items. This means your order is accepted, but shipment will not occur until stock arrives at our warehouse.
Estimated shipping dates for pre-shipment items are indicated on each product page. These dates are subject to change based on supplier conditions.
You will be notified by email as soon as your order is ready to ship.

Once your order ships, you will receive an email with tracking details.
Standard shipping times begin after the product has shipped (not from the date of order, if in pre-shipment).
Orders cannot be modified after they are shipped.
We are not responsible for shipping delays caused by the carrier or unforeseen circumstances.

When you place an order at Call911andCo, your items may be in a pre-shipment phase. This means your order is confirmed, but the product is not yet ready to ship.
If the product is in pre-shipment, estimated shipping dates will be shown on the product page. These are estimates and may change depending on supplier updates.
You will receive an email notification once your order moves from pre-shipment and is ready to ship.

Orders are processed and shipped only after the pre-shipment stage concludes and the inventory arrives at our warehouse.
After the order ships, you will receive a tracking number by email to follow your package.
Standard delivery times begin only after your order is shipped (not from the order date if in pre-shipment).
Most shipments take between 7–15 business days for delivery once shipped. Delivery timelines can vary based on your location and chosen shipping method.
We are not responsible for delays caused by the shipping carrier, customs, or force majeure events.

Shipping costs are calculated at checkout and depend on weight, destination, and shipping method chosen.
Occasionally, free shipping or discounted rates may be offered as part of special promotions.
International orders may be subject to additional customs duties, taxes, or VAT, which are the responsibility of the recipient.

As soon as your order ships, a tracking link will be sent to your email.
Tracking information may display a "pre-shipment" status until the package is scanned by the shipping carrier. This is normal and updates should occur once the carrier processes the package.

Orders can only be modified or canceled during the pre-shipment phase, before shipment occurs.
Once an order is shipped, we cannot change shipping details, delivery address, or cancel the order. If you wish to request a cancellation, please contact customer support promptly during the pre-shipment stage.

We do not ship to P.O. boxes or certain international locations where shipping services are unavailable or restricted.
Any shipping restrictions will be displayed at checkout or communicated by support if they affect your order.

If your package does not arrive within the estimated delivery time after shipping, or if tracking shows no updates for an extended period, please contact our support team for assistance.
We work with our shipping partners to resolve lost or delayed package issues efficiently